Store Terms & Conditions

§1. General provisions

The OBSCURA CULT online store sells imported products at retail. These terms set out the rules for using the store and the conditions for entering into sales contracts.

§2. Placing orders

1. Orders are accepted electronically 24 hours a day, 7 days a week.
2. The sales contract is concluded when the Store confirms that the order has been accepted for processing.
3. The Store reserves the right to refuse an order without stating a reason. The Customer will be informed promptly and any funds paid will be refunded.

§3. Delivery and fulfillment time

Goods are dispatched directly from logistics warehouses (dropshipping model).

1. Delivery times shown on the website are indicative estimates and are not guaranteed delivery dates within the meaning of the Polish Civil Code.
2. The Store is not responsible for delays caused by circumstances beyond its control, including carrier delays and customs procedures.
3. When several products are ordered, they may arrive in separate shipments and at different times.

§4. Withdrawal and returns

1. The Customer may withdraw from the contract within 14 days of receiving the goods.
2. The Customer covers the direct cost of returning the goods. The Store does not accept cash-on-delivery parcels.
3. Returned goods must be undamaged, complete, in their original packaging and show no signs of use.
4. The return address will be provided after the Customer emails a return request to hello@obscuracult.pl.

§5. Complaints

Complaints concerning mechanical damage incurred during transit will be considered only if a damage report was completed in the courier's presence. Complaints should be sent to the Store's email address.

§6. Final provisions

The Store is not responsible for email server administrators blocking messages sent to the address provided by the Customer, or for email being removed or blocked by software installed on the Customer's device.